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Computer Tune-Up

The following recommendations may help resolve intermittent problems on supported platforms. For additional information review the Frequently Asked Questions page and the Program overview eStore help topic on Program Settings.

  • Shut down the computer on a daily basis.
  • Apply Windows updates periodically. Access updates on the Windows Update site.
  • Reset Internet Explorer's internet options to the default settings. Most internet options include a Default button which resets the associated option to the original settings.
  • Delete cookies and temporary internet files.
  • Set the browser to automatically handle page content.
  • Log out, close down the browser (close all browser windows) and then relaunch the browser and log in again. This seems to be particularly helpful after periods of inactivity exceeding 2 hours.
  • Monitor connection speed and make sure it is not under 26 kb/sec. The website www.bandwidth.com provides a speed test which can sample your internet speed.
  • Disconnect and then reconnect to internet.
  • Minimize the number of programs running concurrently while connected to the eStore.
  • Optimize the hard drive. Utilizing the native disk optimization software and associated scheduling program can simplify the periodic execution of this task.
  • Create a back up of your system.

Note:

Internet security utilities such as Norton Internet Security may cause the eStore to not work correctly.

It's a known conflict stated in Norton's Help: Browser Privacy prevents Web sites from learning the type of browser that you are using, the Web site that you last visited, and other information about your browsing habits. Some Web sites that depend on JavaScript may not work correctly if they cannot identify the type of browser that you are using. Because eStore is JavaScript based there are several areas Norton's Privacy Control would affect.

Disable Norton's "Enable Browser Privacy" setting

  1. Double click the Norton Internet Security icon displaying down by the clock to launch the main program window (or you can right click on the same icon and select the top menu option - Norton Internet Security).
  2. Once the main window is open you will be looking for Privacy Control.
  3. Click (or double click) on Privacy Control to display options for it.
  4. Then look for the option to Configure the control and click that button or menu
  5. Then look for Custom Level
  6. One of the customization settings should be Enable Browser Privacy -- deselect it and click ok

Depending on the version of Norton software you have the screens and interactions may vary.

Please direct technical issues or questions pertaining to this website to webmaster@iapshop.com.
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