Services

For Part Distributors:

• Managed / hosted eStore (cloud-based) – allows a Parts Distributor to get started with the Epicor B2B eStore in no time (almost).
• Monitored connections to distribution system – ensures uptime for the garage repair shop and proactively notifies the Distributor if there is a connectivity problem.
• Co-located servers mean nearly 100% uptime – the Epicor B2B eStore and SMS integration infrastructure is managed in two separate locations with immediate failover.
• Monthly reports – make it easier to manage eCommerce for their site and maximize their value to their Service Dealers.
• Supplies Catalog – Convenient method of adding non-application parts to the Epicor B2B eStore for Service Dealers to be able to look up and order.
• Promotions – Provide the Service Dealer with timely “specials” online for a total improved eCommerce solution. 
• Surveys – Part Distributors can survey their customers and receive feedback from Epicor weekly.
• Lost Sales Reports – Weekly reports of Lost Sales based on direct feedback from their Service Dealers.

For Shop Management System Companies:

• Connectivity to a large number of Part Distributors for the Shop Management System customer - the Automotive Service Professionals
• Technical support regarding implementation of the IAP Software Development Kit.
• Multiple options available to the SMS company on implementation.
• An efficient, convenient low cost way to provide an eCatalog to the Service Dealer.
• An efficient, convenient low cost method to provide a Labor guide to the Service Dealer.
• Tested and well documented Software Development Kit(s) - implemented in over 30 different products.
  • Classic SMS SDK - used for part inquiry and order from the SMS product
  • ICI SMS SDK - used for eCatalog integration with all of the IAP eStore functionality

For Automotive Service Professionals:

• Industry’s premier and most complete application catalog means the Service Dealer should always find the part needed for the job.
• Convenience when looking for the correct part with a minimal of mouse clicks or key strokes.
• Easy to use and learn - a very intuitive interface.
• Support for all of the popular browsers:  Internet Explorer, Firefox, Google Chrome, Android, Safari
• Muliple ways to look up parts - catalog lookup or multiple part search methods
• You Tube videos available for training new personnel - www.youtube.com/iapshop or check out the Resources tab!
• Interface to over 50 shop management systems - convenience for the Service Dealer
• For Support, the Service Dealer should contact their local parts distributor.