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Attention Service Dealers and other eStore users:

Are you looking for the log in page to your eStore?

The log in window to your eStore will look similar to the Log in window pictured here.

This is a sample only. The color scheme of your actual log in page will vary.

This is not your eStore Log in page.  This is a sample of the eStore Log in page.  Color scheme will vary.

This is only a sample of the log in page for your eStore.

To login in to your eStore follow these steps:

  1. Type the Internet address to the eStore's log in page in the Address bar of the Internet Explorer, and then press the Enter key on your keyboard or click the Go button.
  2. Enter the username and password in the blanks provided.
  3. Click the Log In button to continue
  4. The eStore Home page will display.

Common log in mistakes:

If you incorrectly enter your username or password, you may get the following error message:

The username or password was not found in our records. Try entering the info again, or retrieve your Secret Question for log in assistance. [Log001]

If any of the following conditions occur, the program will display an error message indicating that your log in failed:

  • Your "Caps Lock" key is depressed by mistake (usernames and passwords are case-sensitive)
  • You mistype your username
  • You enter an invalid username
  • You mistype your password
  • You enter an invalid password
  • The system cannot accept your log in at this time

Try again by typing more carefully. If you are still unable to log in, click the 'Forgotten your username or passowrd?' link.

 

Distributor and Shop Management System Support:

Access to IAP support and documentation pages (including but not limited to diagnostic tools, program prototypes and documentation) is restricted to IAP Partners. IAP resources contain valuable trade secrets of Internet AutoParts, Inc., must be maintained in strict confidence, and may not be reproduced. Use of this work is restricted to authorized Internet AutoParts, Inc. personnel only, unless otherwise specifically licensed by Internet AutoParts, Inc., in which case use is governed under the terms and conditions of such license.

If you have read the Notice to Users below click a link below to log in:

Distributor support         
Shop Management System support         

Learn How to log in or Troubleshoot the Access Denied message

 

Please read the following notice before accessing the documentation or support pages:


NOTICE TO USERS

This notice applies to all users of confidential IAP information and resources, authenticated or not, authorized or not. Access to confidential information and resources and connection to the network of Internet AutoParts, Inc. is for authorized use only. As a user (authorized or unauthorized), you have no explicit or implicit expectation of privacy.

Any or all uses of IAP confidential information and resources and all stored or transmitted files may be intercepted, monitored, recorded, copied, audited, inspected, and disclosed to authorized site, government, and law enforcement personnel. By accessing or attempting to access IAP confidential information and resources (from the internet or from elsewhere), you consent to such interception, monitoring, recording, copying, auditing, inspection, and disclosure at the discretion of authorized personnel. Further, authorized personnel may detain, access, and copy data from either IAP or non-IAP owned computers when there is reason to believe misuse has occurred.

Unauthorized or improper use of this information may result in administrative disciplinary action and civil and criminal penalties. By accessing or attempting to access IAP confidential information and resources you indicate your awareness of and consent to these terms and conditions of use. Do not access or attempt to access any IAP confidential information and resources if you do not agree to the conditions stated in this warning.


 

How to log in

  • Click the Support or Documentation link on this page.
  • When the "Enter Network Password" window appears enter your User Name.
  • Press the tab key, or click in the Password box to enter your Password. For security, the Password characters are represented by asterisks as you type.
  • Click the OK button to log in.

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Troubleshoot the Access Denied Message

If any of the following conditions occur, the IAP authorization program will display a message indicating that your authorization failed:

  • Your "Caps Lock" key is depressed by mistake (usernames and passwords are case-sensitive)
  • You mistype your user ID
  • You enter an invalid user ID
  • You mistype your password
  • You enter an invalid password
  • The system cannot accept your log in at this time

Try again by typing more carefully. If you are still unable to access the information you need, contact your IAP system administrator for assistance.


Back to Program Resource