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Can a service dealer hide their cost on the computer screen so their customers can’t see the cost?

Yes, a Service Dealer can hide the cost temporarily on the Parts List page or the Quote page.  If they always want cost hidden, they can set the Cost Display preference in the My Profile - Preferences Tab.  There are two options for hiding cost.  The first click will hide all cost fields but display the list price.  The second click will display a scrambled code as the cost and still display the list.